AVA Sathorn Boutique Residence — Bangkok, Thailand
At AVA Sathorn Boutique Residence, we respect your privacy and are fully committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your personal information when you use our services or visit our website. It also outlines your rights under Thailand’s Personal Data Protection Act B.E. 2562 (2019) (“PDPA”).
Key Definitions
Data Subject Any individual whose personal data we collect. When we say “you” or “guest” in this policy, we are referring to you as a guest or visitor of AVA Sathorn Boutique Residence.
Personal Data Any information that identifies or relates to you as an individual, collected through your interactions with our residence, website, or services.
Data Controller AVA Sathorn Boutique Residence is the data controller responsible for processing your personal information.
Data Processor Trusted third-party partners who support our operations, marketing, or booking services. We ensure all such partners comply with this policy and the PDPA.
1. What Information We Collect
The information we collect depends on which services you use and how you interact with us. We may collect:
Personal & Demographic Information Your name, age, nationality, passport or identity card number, and preferred language.
Contact Information Your phone number, email address, or social media handle.
Payment Information Credit card details, bank account information, or billing address — handled securely at all times.
Reservation Information Details related to your stay, room preferences, special requests, or dining arrangements.
Correspondence Information Records of any communication between you and our team.
Website Behaviour Anonymous data collected when you visit our website, including browser type, device, and general location.
Preference Information Your room preferences, dietary requirements, or personal requests to personalise your stay.
Security Information CCTV footage, key card access logs, and other security records maintained for the safety of all guests.
Health Information Allergy or medical information you choose to share with us for the purpose of improving your comfort and safety during your stay.
2. Why We Collect Your Information
We collect your information to provide you with the best possible boutique hospitality experience — personalised, attentive, and secure. Your data helps us fulfil your reservation, meet our legal obligations, and ensure every stay at AVA Sathorn feels genuinely tailored to you.
3. How We Collect Your Information
In Person When you check in at the residence, our front desk team will collect your registration information. We may also collect information during your stay through conversations with our team, feedback you share, and standard security processes such as CCTV and key card logs.
Online When you make a reservation through our website or third-party platforms such as Agoda, we collect the information you provide through those secure booking systems. When you visit our website, anonymous data about your browsing behaviour is collected automatically via standard analytics tools.
By Phone When you contact us directly by telephone to enquire or make a reservation, we will collect the relevant information shared during that interaction.
Through Third Parties We may receive your information from travel agents, online travel agencies, or other partners acting on your behalf.
4. How We Store Your Information
AVA Sathorn Boutique Residence stores all guest and reservation information using secure, industry-standard systems. We maintain appropriate safeguards to protect your data from unauthorised access, loss, or misuse. All third-party partners we work with are carefully vetted to ensure they meet our data protection standards.
5. How We Use Your Information
We use your information to:
- Confirm and fulfil your reservation or service request
- Process payments securely
- Personalise your stay based on your preferences
- Respond to your enquiries and requests
- Meet our legal obligations under Thai law
- Maintain the safety and security of all guests and staff
- Send you relevant offers or updates, where you have given consent
- Improve our services through anonymised feedback and analytics
6. When We Share Your Information
We only share your information when necessary and with trusted parties, including:
- Online travel agents or travel agencies acting on your behalf
- Payment processing partners
- Government or regulatory authorities, as required by Thai law
- Third-party service providers supporting restaurant bookings, transfers, or ticketing at your request
We do not sell your personal data. We do not share your information with any party outside of these purposes without your consent.
7. Your Rights
Under the PDPA, you have the following rights regarding your personal data:
- The right to be informed
- The right to access your data
- The right to correct inaccurate data
- The right to request erasure of your data
- The right to object to or opt out of data processing
- The right to data portability
- The right to restrict processing
- The right to withdraw consent at any time
- The right to lodge a complaint with the relevant authority
8. Contact Us
If you have any questions, concerns, or requests regarding your personal data, please contact us directly:
Email: avasathorn.reservation@gmail.com Phone: +66 96-932-8994 Address: AVA Sathorn Boutique Residence, Sathorn District, Bangkok 10120, Thailand
We are committed to responding to all data-related enquiries promptly and transparently.